My file won’t upload

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If you’re experiencing difficulty with uploading a file, here are a few potential reasons and steps you can take to resolve the issue:

  • File Size and Length: Check if the file size or length exceeds the limits set by your current subscription plan. Currently, the maximum file length is 5 hours and the maximum file size is 5GB. If your file exceeds these limits, consider reducing the file size or duration, or upgrading to a higher plan that accommodates larger files.
  • Possible Bug: The issue might be related to a temporary glitch on our platform. Try uploading the file again after a few minutes. If the problem persists, it might be a bug that needs addressing.
  • Internet Connection: A poor or unstable internet connection can interrupt file uploads. Ensure that your connection is stable and sufficiently fast. Attempt the upload after confirming your internet stability.

If none of these solutions work, please contact our support team. Provide them with details such as the file type, size, error messages received (if any), and the time of your upload attempts. This information will help us diagnose and address the issue more efficiently.

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